Privacy Policy
Last Updated: October 26, 2023
Screen Weaver ("we," "us," or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, and disclose information when you use our services, including our online ticketing platform, real-time seat mapping, dynamic pricing algorithms, and other related services (collectively, the "Service").
By accessing or using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Service.
Information We Collect
We collect various types of information in connection with the Service, including:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, billing address, and payment information when you make a booking or create an account.
- Usage Data: Information about how you access and use the Service, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
- Transaction Data: Details about the tickets you purchase, seat selections, concession orders, and payment history.
- Device Information: Information about the device you use to access the Service, including device ID, mobile network information, and operating system.
- Location Information: If you allow it, we may collect precise or approximate location information from your mobile device or browser.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service, including facilitating ticket purchases and managing seat assignments.
- Process transactions and send you related information, including purchase confirmations and invoices.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Respond to your comments, questions, and provide customer service.
- Communicate with you about products, services, offers, promotions, and events offered by Screen Weaver and others, and provide news and information we think will be of interest to you.
- Monitor and analyze trends, usage, and activities in connection with our Service.
- Personalize and improve the Service, and provide advertisements, content, or features that match user profiles or interests.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Screen Weaver and others.
- Comply with our legal obligations and enforce our terms of service and other agreements.
Sharing of Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. We may also share information as follows:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- With our business partners and affiliates for the purposes described in this Privacy Policy.
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Screen Weaver or others.
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
- With your consent or at your direction.
Data Security
Screen Weaver takes reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email or the Internet.
Your Choices
You have certain choices regarding your information:
- Account Information: You may update, correct, or delete information about you at any time by logging into your online account or emailing us at info@screenweaver.com.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
- Promotional Communications: You may opt-out of receiving promotional communications from Screen Weaver by following the instructions in those communications or by emailing us. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Children's Privacy
Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you learn that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information and terminate the child's account.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Screen Weaver
1109 Broadway, Suite 201
New York, NY 10010, USA
Email: info@screenweaver.com
Phone: (212) 658-0348